Hopefully some of the answers for your questions
A: You can return any items within 14 days of receiving your order subject to collection and restocking fee’s. Please refer to the returns policy for more details.
A: When cleaning your new panels, we ask that you do not use any abrasive materials or any chemical solutions. Our panels can easily be cleaned using good old hot soapy water and a soft cloth. We will not be liable for any damages incurred from the use of incorrect cleaning products.
A: If you have received a damaged product, we will need to see photographic evidence before we can authorise any replacements / refunds. Please email email@example.com along with your name, order number, and relevant photographs. Please refer to the ‘Faults / Damages’ section on our policy page to see the full T’s & C’s.
A: If you have not received your order confirmation, please do the following…
1) Check your junk / spam folders for any Easy Panels emails.
2) Please contact your bank to see if payment has been taken.
3) Contact our customer services at firstname.lastname@example.org or call us on 01685 378404 for us to check for you.
A: There will be peak times when our lines may be busy. If you have contacted us via email please allow us 24 hours to respond. Alternatively, please try again and we can deal with your enquiry and investigate as to why a reply has not been sent.
A: We are unable to offer specific dates / time slots for deliveries. Our deliveries can be made any time between 9am and 5pm Mondays – Fridays within 3-5 working days of the order being placed.
A: We strongly recommend that any orders for the same project are done as one order, as there may be some slight colour / shade differences during the manufacturing process and we cannot guarantee that a second order will match the first. You are more than welcome to provide us with a batch number to see if we have any left, however due to a high turnover of products this is unlikely that we will have the same batch for long periods of time, and so any additional orders for the same product will be at your own risk.
A: Any forgotten items must come through as an additional order, as we are unable to amend any orders after the completion of the sale. If your order is less than 24 hours old we can provide you with a code to bypass the delivery fee, and pair the two orders together for one shipment. If your order is over 24 hours old, we will be unable to bypass the delivery fee.
A: A typical refund will take up to 14 days.
All returns are quality checked. Items should be returned in a new and unused condition and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.