Shipping policy

DELIVERY COSTS

We offer FREE standard delivery on orders of £120 and above across Mainland England and Wales. Standard delivery on orders under £120 is charged at £29.99.

England & Wales I FREE on orders over £120
We currently do not deliver to Scotland, Northern Ireland, the Republic of Ireland and any offshore islands. 

DELIVERY TIMES

Our standard delivery service operates Monday to Friday between 7.00am and 9.00pm, and excludes UK Bank Holidays and weekends. Nominated Day Delivery is unavailable and we do not offer a next day delivery service.

England & Wales I 2-5 working days

Though we aim to deliver within the communicated time frame, delivery may take longer to some rural and peripheral areas.

We are unable to provide an exact date or time for delivery when placing your order but you will receive an email and/or text message to notify you of your delivery date and estimated timeslot once your order is ready for dispatch. The email and text message you receive both contain a link that will provide real-time order tracking on the day of your delivery, giving you a more accurate time of arrival.

DELIVERY METHOD

We use our own fleet of vehicles for all our deliveries to ensure your order arrives on time and undamaged. To give everyone peace of mind, a signature is required for all deliveries. If no-one is available to take delivery as pre-arranged, a re-delivery fee will apply.

Re-delivery Fee I £29.99

You will need to check all goods for damage and/or loss on arrival, before signing for them. If you are unable to check the delivery thoroughly before signing, please sign for as ‘unchecked’ and report any issues to us as soon as possible. If your goods arrive damaged, you must advise the driver who will inform us immediately.

Please note that our drivers are not insured to carry any goods onto private property so all our deliveries are kerbside/doorstep only. For larger orders, we recommend having people at hand to help out.

If a failed delivery results in the cancellation of your order instead of an arranged re-delivery, your order will be refunded minus a carriage fee of £29.99 for the initial failed delivery.

For any issues regarding your delivery, or for any other enquiries, please contact our Customer Services team on 01685 378404, Monday to Friday, 8.00am to 5.00pm.

 

IMPORTANT INFORMATION

Batch numbers: Our products are manufactured in batches which means there may be slight variations in colour/shade between each batch. Due to the high turnover in stock at our warehouse, we cannot guarantee to match batches between different orders. Please ensure you order a sufficient number of panels to complete your installation. If you require an exact match, please keep a note of the batch numbers that appear on your packaging so we can check availability and try our best to assist you.

Weather Exposure: PVC panels must not be exposed to UV light; both direct and indirect sunlight. On receipt of your delivery, we recommend our panels are stored and cut indoors to avoid thermal distortion and/or discolouration. 

Hiring tradespeople: We strongly recommend that you do not book a fitter or tradesperson until you have received your delivery and are happy with your order. We cannot be held responsible for any third-party costs or charges incurred due to non-delivery of an order, or orders that have not been checked on delivery.

Delivery timescales: While we always aim to deliver your order on time, please note that all timescales are estimates and occasionally deliveries can take longer than the timeframe quoted above due to external factors within the transportation and haulage industries. We cannot be held responsible for delays outside our control but we will contact you as soon as possible to let you know and take any reasonable steps to minimise the inconvenience it may cause you.

In the very rare event that your order is not delivered within 30 days of the order date, you are entitled to ask for a refund or replacements to be sent out as per Distance Selling Laws.