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Covid: Open In Store And Online

Call Us On 01685 378404

Shipping Details

Shipping & Delivery Information

DELIVERY COSTS

We offer FREE standard delivery on orders of £100 and above across Mainland England and Wales. Standard delivery on orders under £100 is charged at £24.99.

England & Wales I FREE on orders over £100

We currently do not deliver to Scotland, Northern Ireland, the Republic of Ireland and Offshore Islands. 

 

DELIVERY TIMES

Our standard delivery service operates Monday to Friday between 8.00am and 9.00pm, and excludes UK Bank Holidays and weekends. We do not offer a next day delivery service.

England & Wales I 2-5 working days

We are unable to provide an exact date or time for delivery when placing your order but you will receive a phone call, email or text message to notify you of your delivery date once your order is ready for dispatch. 

 

DELIVERY METHOD

To give everyone peace of mind, a signature is required for all deliveries. If no-one is available to take delivery as pre-arranged, a re-delivery fee will apply.

Re-delivery Fee I £30.00

You will need to check all goods for damage and/or loss on arrival, before signing for them. If you are unable to check the delivery thoroughly before signing, please sign for as ‘unchecked’ and report any issues to us as soon as possible. If your goods arrive damaged, you must advise the driver and sign a damaged goods delivery note, then inform us immediately.

Please note that our couriers are not insured to carry any goods onto private property so all our deliveries are kerbside/doorstep only. For larger orders, we recommend having people at hand to help out.

For any issues regarding your delivery, or for any other enquiries, please contact our Customer Services team on 01685 378404, Monday to Friday, 8.00am to 5.00pm.

 

IMPORTANT INFORMATION

We strongly recommend that you do not book a fitter or tradesperson until you have received your delivery and are happy with your order. We cannot be held responsible for any third-party costs or charges incurred due to non-delivery of an order, or orders that have not been checked on delivery.

While we always aim to deliver your order on time, please note that all quoted delivery dates and times are estimates and occasionally deliveries can take longer than the timeframe quoted above due to external factors within the transportation and haulage industries. We cannot be held responsible for delays outside our control but we will contact you as soon as possible to let you know and take any reasonable steps to minimise the inconvenience it may cause you.

In the very rare event that your order is not delivered within 30 days of the order date, you are entitled to ask for a refund or replacements to be sent out as per Distance Selling Laws.

Buy with confidence