FAQ
I'm having problems with the website. What should I do?
Try deleting the cookies on your browser and refreshing your internet page.
I’ve ordered the wrong product can I return them?
You are more than welcome to return any items to us within 14 days of receiving your order, provided the items remain unused and in their original packaging. Please note that the return process will be subject to collection and restocking fees. Please refer to the returns policy for more details.
How do I clean my new panels?
We recommend the use of warm soapy water and a soft cloth for effective and safe cleaning. Our PVC panels are not compatible with bleach or other abrasive cleaning agents, as these substances can compromise the integrity and the durability of the panel.
My panels have arrived but they are damaged. What do I do?
If you have received a damaged product, please notify us within 14 days of delivery. We will require photographic evidence before we can authorise any replacements/refunds. Please email support@easypanels.co.uk along with your name, order number, and relevant photographs. Please refer to the ‘Faults/Damages’ section on our policy page to see our full T’s & C’s.
I’ve not received an order confirmation email. Have you received my order?
If you have not received your order confirmation, please do the following…
1) Check your junk / spam folders for any Easy Panels emails.
2) Please contact your bank to see if payment has been taken.
3) Contact our Customer Services team at support@easypanels.co.uk or call us on 01685 378404 for us to check for you.
I have contacted customer services but not had a reply, what should I do?
There will be peak times when our lines may be busy. If you have contacted us via email please allow us 24 hours to respond. Alternatively, please try again and we can deal with your enquiry and investigate as to why a reply has not been sent.
Can I specify a delivery date & time?
While we are unable to offer a 'Nominated Day' delivery service and/or specific time slots for our deliveries, we will do our best to accommodate any special instructions provided alongside your order. Our delivery service operates Monday to Friday, between 7am and 9pm.
You will be notified in advance of your delivery date and given a 3-hour timeslot once your order is ready for dispatch. The notification you receive will contain a link that provides real-time order tracking on the day of your delivery.
Our estimated delivery timescales are currently 2-5 working days from receipt of order.
I’ve received my order but I didn’t order enough. Can I order more from the same batch?
We strongly recommend that any orders for the same project are done as one order, as there may be colour / shade differences during the manufacturing process. We cannot guarantee that a second order will match the first. You are more than welcome to provide us with a batch number to see if we have any left, however, due to a high turnover of products this is unlikely that we will have the same batch for long periods of time, and so any additional orders for the same product will be at your own risk.
When will I receive my refund?
A typical refund will take up to 14 days. All returns are quality checked. Items should be returned in a new and unused condition and in the original packaging. Refunds will not be processed if they do not comply with our returns policy.
How can I cut the panels to size?
You can cut panels to size using a Jigsaw/PVC fine tooth saw or a stanley knife.
Can panels be installed over tiles?
Yes! You can install our panels directly over existing tiles. We would recommend applying a thin layer of PVA glue directly to gloss finish tiles prior to installing the panels as this will act as an adherent.
How many tubes of adhesive will I need to purchase when I place my order?
The quantity of adhesive needed is dependent on the condition of your wall surface. Optimal, flat wall conditions typically require two tubes of adhesive per shower panel. Walls that exhibit unevenness or are not in optimal condition may require up to four tubes per shower panel.