Frequently Asked Questions
Hopefully some of the answers for your questions

I am having problems with the website / my shopping basket. What should I do?

Try deleting the cookies on your system and refreshing the internet page.

I’ve ordered the wrong product / too much of a product. Can I return them?

You can return any items within 14 days of receiving your order subject to collection and restocking fee’s. Please refer to the returns policy for more details.

How do I clean my new panels?

When cleaning your new panels, we ask that you do not use any abrasive materials or any chemical solutions. Our panels can easily be cleaned using good old hot soapy water and a soft cloth. We will not be liable for any damages incurred from the use of incorrect cleaning products.

My panels have arrived but are damaged. What do I do?

If you have received a damaged product, we will need to see photographic evidence before we can authorise any replacements / refunds. Please email support@easypanels.co.uk along with your name, order number, and relevant photographs. Please refer to the ‘Faults / Damages’ section on our policy page to see the full T’s & C’s.

I’ve not received a confirmation email. Have you received my order?

If you have not received your order confirmation, please do the following…
1) Check your junk / spam folders for any Easy Panels emails.
2) Please contact your bank to see if payment has been taken.
3) Contact our customer services at support@easypanels.co.uk or call us on 01685 378404 for us to check for you.

How can you guarantee the quality of your product?

We can guarantee that our products are of good quality since it has undergone a process of quality check and we pride in using our products.

I have contacted customer services but not had a reply, what should I do?

There will be peak times when our lines may be busy. If you have contacted us via email please allow us 24 hours to respond. Alternatively, please try again and we can deal with your enquiry and investigate as to why a reply has not been sent. 

Can I specify a delivery date & time?

While we are unable to offer a 'Nominated Day' delivery service and/or specific timeslots for our deliveries, we will do our best to accommodate any special instructions provided alongside your order.

Our delivery service operates Monday to Friday, between 7am and 9pm. You will be notified in advance of your delivery date and given a 3-hour timeslot once your order is ready for dispatch. The notification you receive will contain a link that provides real-time order tracking on the day of your delivery.

Our estimated delivery timescales are currently 2-5 working days from receipt of order.

I’ve received my order but I didn’t order enough. Can I order more from the same batch?

We strongly recommend that any orders for the same project are done as one order, as there may be some slight colour / shade differences during the manufacturing process and we cannot guarantee that a second order will match the first. You are more than welcome to provide us with a batch number to see if we have any left, however due to a high turnover of products this is unlikely that we will have the same batch for long periods of time, and so any additional orders for the same product will be at your own risk.

Can I add to my order?

Any forgotten items must come through as an additional order, as we are unable to amend any orders after the completion of the sale. If your order is less than 24 hours old we can provide you with a code to bypass the delivery fee, and pair the two orders together for one shipment. If your order is over 24 hours old, we will be unable to bypass the delivery fee.

When will I receive my refund?

A typical refund will take up to 14 days.
All returns are quality checked. Items should be returned in a new and unused condition and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.