Call Direct 01685 378404

Products received faulty or damaged during delivery

Please contact us immediately for us to deal with any faults in your delivery.

Please note that we have a 30 day returns and refund policy for resolving any issues from the date of delivery. If the product has been damaged in transit or is faulty, firstly please email us photographic evidence of the damages and what the products were and how many were damaged or faulty along with your order number. No claims can be processed without all of the information and photographic evidence requested. No claims can be processed for goods that have been signed for as received in good condition, ‘Unchecked’ will not be accepted as the courier company will not accept this. All damages and faults must be notified within 24 hours. Exceeding this time may result in your claim being denied.

All goods must be checked for damages and that the order is complete before signing receipt from the courier

We strongly recommend that you receive your goods and check for any damages and faults before organising any installation contractors as Easy Panels cannot be held responsible for any costs incurred. Returns and refunds for cut/part used panels and accessories will not be accepted under any circumstances.

Email or call 01685 378404

Received the wrong product

Please contact us within 24hours for us to deal with any faults in your delivery.

Email or call 01685 378404

Ordered the wrong product

If you have ordered the wrong product in error, if you ordered the incorrect amount of a product or if you are not happy with your product, we will happily accept returns subject to a restocking fee. Due to the size and cost of transport of our products, our returns operate under a collection fee plus a 25% handling and restocking fee. Returns and shipping costs are the responsibility of the consumer. Returns can only be accepted within 3 days from purchase. Once we have received the goods in original good condition and checked by our Quality control dept, we will issue a refund via the original payment method used.

Alternatively, if you wish to speak to us about a product please call us on 01685 378404 or email us on